Privacy Policy

Who We Are and What This Covers

Practice Elements + Co. (“PE+Co”, “we”) provides non-clinical business support to independent licensed therapists. We are not a healthcare provider, and we provide no clinical services, supervision or direction.

This policy covers the PE+Co platform: the Clinicians Network (our public directory of member therapists), the inquiry form, membership sign-up, and the member portal. It applies to visitors, to members (therapists with a PE+Co account), and to PE+Co staff who administer the platform.

What We Collect

We collect what you type into our forms, what you upload, and a small amount of technical information. We do not buy information about you from anyone.

• Inquiries, from therapists interested in joining: name, email, phone (optional), the states you are licensed in, your interest level, your message, and the campaign link that brought you.
• Your account: email address, a password if you set one, and when you last signed in.
• Your membership application: name, credentials, practice name, each state you are licensed in with license number and expiry date, how you see clients, fees, languages, insurance carrier, and your answers about fit.
• Your profile: everything on your public profile (see “What is public”), plus your choices about showing your office address and appearing in the Clinicians Network.
• Credentials and compliance: license numbers and dates, your liability insurance carrier, policy number, limits and dates, and the documents you upload (license, certificate of insurance, W-9).
• Photos and logos. We re-encode every image, which removes hidden camera details such as where a photo was taken.
• Agreements: the name you type to sign, the exact version you agreed to, and the date.
• Billing: your membership dates, and the notices Stripe sends us about your subscription, which can include your name, billing address and the last four digits of your card. Your full card number goes to Stripe, never to us.
• Account records: which member resources you open, notes staff write when they ask you for a document, and a log of changes to your records — who changed which field, and when, but not the values.
• Technical details: your IP address and browser type when you sign an agreement, attest to a license or policy, sign up, or send an inquiry, plus our servers’ routine request logs. We use these to prevent abuse and as a record of who agreed to what.

How We Use It

• To answer inquiries and decide with you whether membership is a fit.
• To run your membership: your account, your Clinicians Network profile, billing, and the member resources.
• To keep the Clinicians Network accurate. We track license and insurance expiry dates so we can warn you in the portal before they lapse, and keep what is out of date off your profile.
• To keep records of the agreements you signed and the attestations you made.
• To keep the platform secure: to stop spam and abuse, and to investigate a problem.

We do not sell your information, share it for advertising, or use it to train AI models.

What Is Public

A member’s Clinicians Network profile is public, because the point of the Clinicians Network is to let people find a therapist: name, credentials, pronouns, practice name and legal business name, photo and logo, headline, bio, the states you are licensed in, languages, focus areas, the ages and populations you work with, approaches, fees and sliding scale, insurance you accept, whether you are accepting clients, your answers to the fit questions, and the links, public email and public phone you choose to list.

Your office location appears only if you see clients in person. Your city and state show only for a state where your license is current, and your street address only if you turn it on.

Never public: license numbers, insurance details, uploaded documents, agreements, billing, your account email, and anything you give us privately.

You can unpublish your profile at any time, and it leaves the Clinicians Network at once. Your photo and logo can stay viewable for up to a day to someone who saved their link, and in the browser of anyone who already saw them. A profile also leaves the Clinicians Network while your insurance is out of date, and a state drops off it while that state’s license is.

Who We Share It With

Only the companies that run parts of the platform for us, and only what each one needs.

• Amazon Web Services hosts the platform in the United States: the database, file storage, sign-in, and our staff email notifications. Public photos are delivered through Amazon’s network in North America and Europe so they load quickly.
• Stripe handles membership payments. It receives your email, a membership reference, and the card details you enter on Stripe’s own page.
• Google provides the optional Gmail sign-in and the office map — see below.

We may also disclose information when the law requires it, to protect someone’s safety, or as part of a sale or merger of PE+Co, in which case this policy would continue to apply to it. PE+Co staff see member information only to run the platform; when staff view the portal as a member to help them, that is recorded.

Google Sign-In and Google Maps

Sign in with Google is optional. It works only to sign in to a PE+Co account that already exists with the same Gmail address; it cannot create an account.

When you use it, Google gives our sign-in service, which Amazon Web Services runs for us, your email address, your Google account ID and your basic profile. We keep only the email address and account ID, linked to your PE+Co account, and use them to sign you in. We do not ask for access to your Gmail, Drive, contacts or calendar. We share Google user data with no one except Amazon Web Services, which runs that sign-in service.

PE+Co’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect PE+Co at any time from your Google Account’s security settings and keep signing in with your email. Disconnecting stops future Google sign-ins; to delete the link we hold, email us.

The office map on a profile does not load until you click “Show map”. When you do, your browser loads the map from Google, which receives your IP address and the office address shown. Google’s privacy policy governs that request.

Cookies and Analytics

Our cookies only make the platform work: they keep you signed in (up to 24 hours), protect a sign-in in progress (10 minutes), hold an invitation while you finish joining (14 days), and keep what you typed if a form needs a second try (10 minutes).

The membership application keeps your unfinished answers in your own browser until you submit, so you can come back to it, and a few other forms keep a copy in the open tab for up to a day. Those copies stay on your device.

We do not use analytics or advertising cookies today. If we add analytics to the public pages, we will update this policy first, and they will load only after you agree, never for signed-in members, and never in the member portal.

Health Information

PE+Co is not for health information. We do not ask for it, the platform is not built to hold it, and our forms tell you not to enter it. The inquiry form is for therapists interested in membership; if you are looking for a therapist, contact one in the Clinicians Network directly. Members must never enter or upload anything about a client or patient — it is part of the agreement every member accepts. If health information reaches us anyway, we remove it and treat it as an incident.

If you are in crisis, call or text 988 in the US, or call 911.

How Long We Keep It, and How We Protect It

We keep your information while you are a member or an active inquiry, and afterward only as long as we need it for legal, tax and agreement records. Your profile leaves the Clinicians Network as soon as your membership ends. Database backups are kept for up to 30 days.

Information is encrypted in transit and at rest. The database cannot be reached from the internet. Document download links are made only after we check who is asking, and stop working after a minute. Every member’s information is kept separate from every other member’s. See Security for more, in plain words.

No system is perfectly secure. If a breach affects your information, we will tell you as the law requires.

Your Choices

You can ask us to show you, correct, or delete the information we hold about you. Email info@practiceelements.com and we will answer within 30 days.

• See and correct: members can see and edit their profile and credentials in the portal at any time, and add documents. For anything else, email us.
• Take your profile down: choose Unpublish on your profile page in the portal. It leaves the Clinicians Network at once, and its link stops working.
• Delete: we will delete your account and information, except the records we must keep for legal, tax or agreement purposes, which we then use only for that purpose.
• Google sign-in: disconnect it from your Google Account at any time.
• Emails: we send members only emails about their account and membership, not marketing.

Depending on the state you live in, you may have more rights under state privacy law. We will honor them, and we will not treat you differently for using them.

Children

The platform is for adults. We do not knowingly collect information from anyone under 18; if we learn we have, we delete it.

Changes

If we change this policy, we will post the new version here with its date. If a change affects how we use information we already hold, we will tell members by email before it takes effect, and ask again before using Google sign-in information in any new way.

Contact

Practice Elements + Co. · info@practiceelements.com · 678-563-1076